Privacy Policy
This Privacy Policy applies to ONECOMPARE SOLUTION PTE LTD and all websites, landing pages, or digital platforms operated by us (collectively referred to as the “Website” or “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.
Last updated: 13 June 2026
1. How We Handle Your Data
This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our Services.
We collect your personal data only for the purposes of processing your loan enquiry and providing loan eligibility estimates, and for related communication and service improvement.
We do not sell your personal data. We only use and share your information as described in this Policy or as required by law.
We use your personal data to provide and improve our Services, process your enquiries and applications, communicate with you regarding your request, and support internal operations and service improvements.
In line with the Singapore Personal Data Protection Act (PDPA), we obtain your consent before collecting your personal data, collect only what is reasonably necessary, and do not share your data with third parties without your consent except where required by law.
2. Information We Collect
We may collect the following types of information:
a) Personal Identification Information
This may include:
- Name
- Mobile number
- Email address
- Any other details you submit through forms or communication
b) Financial-Related Information
Where relevant to your enquiry, we may collect:
- Employment and income details
- Credit-related information (where provided or authorised)
- Loan preferences and application-related data
- This is used solely for processing and matching your request with relevant financial partners.
c) Technical and Usage Information
We may collect:
- IP address
- Browser type
- Device information
- Pages visited and interaction data
- Cookies and tracking identifiers
3. How We Collect Information
We collect information through:
a) Directly from You
When you:
- Fill up online forms
- Contact us via WhatsApp, email, or phone
- Submit enquiries through our website
b) From Third Parties
We may receive information from:
- Financial institutions or partners
- Service providers
- Marketing or referral partners (where applicable and permitted by law)
c) Automatic Collection
We use cookies and similar technologies to improve website performance and user experience. You may disable cookies in your browser, but some features may not function properly.
4. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries
- To match you with relevant financial partners
- To improve our Services and user experience
- To communicate important updates
- To perform internal analysis and reporting
- To comply with legal and regulatory requirements
5. Singpass MyInfo
Where you choose to verify your identity using Singpass MyInfo, we retrieve personal data from MyInfo only with your explicit consent and only for identity verification, application processing, eligibility assessment, fraud prevention, and onboarding purposes.
Before any data is retrieved, you are shown a consent notice and the exact MyInfo data fields requested. We request only the data necessary for these purposes (data minimisation) and record your consent (statement, version, scopes, and timestamp) in our audit log.
MyInfo data may include identity, contact, employment, income, property, and CPF-related information. The specific fields requested depend on the product you apply for. You may withdraw consent at any time by contacting our Data Protection Officer.
6. Sharing of Your Information
We may share your information with the following parties:
a) Financial Network Partners
When you submit an enquiry, you consent to us sharing your information with selected financial institutions or partners so they can assess and respond to your request. These partners may have their own privacy policies and practices.
b) Service Providers
We may share data with trusted third-party service providers who help us operate our Services, such as:
These providers are required to protect your data and only use it for agreed purposes.
- IT support
- Data processing services
- Marketing support
- Analytics providers
c) Business and Marketing Partners
We may share relevant information with partners who provide financial-related products or services that may be useful to you.
d) Legal and Regulatory Disclosure
We may disclose your information if required:
- By law or court order
- By government or regulatory authorities
- To protect our rights, users, or business
- To prevent fraud or illegal activity
e) Business Transfers
If the company undergoes a merger, acquisition, restructuring, or sale, your information may be transferred as part of that process.
f) Aggregated Data
We may share anonymised or aggregated data that does not identify you personally for analytics or business improvement purposes.
7. Data Security
We take reasonable steps to protect your personal data against loss, misuse, or unauthorised access.
However, no method of online transmission or electronic storage is completely secure. By using our Services, you acknowledge and accept this risk.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their privacy policies before providing any personal data.
9. Children’s Privacy
Our Services are intended for individuals aged 21 and above.
We do not knowingly collect personal data from individuals under 21. If such data is found, we will take steps to delete it as soon as reasonably possible.
10. Your Rights and Access
You may:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal and regulatory retention requirements)
- Withdraw consent for marketing communications (where applicable)
- Withdraw consent for the collection, use, or disclosure of your personal data
To exercise any of these rights, please contact our Data Protection Officer (see below). We will respond within a reasonable time in accordance with the PDPA.
11. Data Protection Officer (DPO)
We have appointed a Data Protection Officer responsible for overseeing our compliance with the PDPA and handling data access, correction, deletion, and consent-withdrawal requests.
Data Protection Officer
ONECOMPARE SOLUTION PTE LTD
Email: hello@onecomparesolution.com
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.
13. Contact Us
If you have any questions about this Privacy Policy, please contact:
ONECOMPARE SOLUTION PTE LTD
Email: hello@onecomparesolution.com
WhatsApp: +65 8804 5576